1. Introduction

At Izi Movers, trust is the foundation of our platform.

We understand that providing moving services requires customers and Transport Partners to share important personal information. Protecting this information is a responsibility we take seriously.

This Privacy Policy explains how Izi Movers collects, uses, stores, protects, and manages personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy principles.

By using the Izi Movers platform, website, application, or services, customers and Transport Partners agree to the practices described in this policy.

 

2. Our Commitment to Privacy

Izi Movers commits to:

• Collecting only information necessary to provide and improve our services.
• Using personal information responsibly and transparently.
• Protecting information against unauthorised access.
• Giving users control over their personal information.
• Maintaining appropriate security measures as our platform grows.

 

Personal information is not collected simply because it is available; it is collected because it supports a specific operational purpose.

3. Information We Collect

To provide a reliable moving service, Izi Movers may collect different types of information depending on whether the user is a customer or Transport Partner.

 

4. Customer Information

When customers request or use Izi Movers services, we may collect:

Personal Details

Including:

• Full name.
• Phone number.
• Email address (where provided).
• Communication preferences.

Moving Information

Including:

• Pickup address.
• Delivery address.
• Moving date and time.
• Property access information.
• Items being moved.
• Vehicle requirements.
• Additional service requirements.

Booking and Transaction Information

Including:

• Booking history.
• Quotations.
• Payments and deposits.
• Trip status.
• Customer feedback and ratings.

Communication Information

Including:

• WhatsApp conversations related to bookings.
• Customer support communication.
• Feedback and complaints.

 

5. Transport Partner Information

To maintain a trusted marketplace, Izi Movers collects information from Transport Partners, including:

Personal Identification Information

Including:

• Full name.
• Contact details.
• Identification information required for verification.
• Driver licence information where applicable.
• Professional driving documentation where required.

Vehicle Information

Including:

• Vehicle make and model.
• Registration details.
• Vehicle photos.
• Licence disc information.
• Vehicle capacity information.

Business Information

For companies or fleet partners:

• Company details.
• Business registration information where applicable.
• Fleet information.
• Authorised representative details.

Performance Information

Including:

• Completed trips.
• Customer ratings.
• Response times.
• Acceptance rates.
• Service quality records.

 

6. How We Use Personal Information

Izi Movers uses collected information to:

Provide Moving Services

Including:

• Creating bookings.
• Matching customers with suitable Transport Partners.
• Providing quotations.
• Coordinating trips.
• Confirming delivery completion.

Improve Platform Operations

Including:

• Analysing service performance.
• Improving pricing accuracy.
• Improving customer experience.
• Developing new platform features.

Maintain Safety and Trust

Including:

• Verifying Transport Partners.
• Preventing fraud.
• Investigating complaints.
• Managing disputes.
• Protecting users.

Communicate With Users

Including:

• Booking confirmations.
• Service updates.
• Customer support.
• Important platform announcements.

 

7. Sharing Information With Transport Partners

To complete a booking, certain customer information must be shared with the assigned Transport Partner.

This may include:

• Customer name.
• Contact details.
• Pickup location.
• Delivery location.
• Moving requirements.

This information is shared only for the purpose of completing the requested service.

Transport Partners are required to use customer information responsibly and may not:

• Use customer details for unrelated purposes.
• Contact customers for personal marketing.
• Share customer information with unauthorised persons.

 

8. Sharing Information With Third Parties

Izi Movers may work with trusted service providers who support platform operations.

Examples include:

• Payment providers.
• Communication providers.
• Hosting providers.
• Technology service providers.
• Analytics providers.

These providers may only access information necessary to perform their services and must maintain appropriate confidentiality and security standards.

 

9. Data Security

Izi Movers takes reasonable measures to protect personal information, including:

• Secure storage practices.
• Access controls.
• Limited employee access.
• Authentication procedures.
• Regular platform improvements.

However, no digital platform can guarantee absolute security. Users should also protect their own account information and avoid sharing sensitive information unnecessarily.

 

10. Storage and Retention of Information

Izi Movers retains personal information only for as long as necessary for:

• Providing services.
• Maintaining operational records.
• Meeting legal obligations.
• Resolving disputes.
• Improving platform performance.

When information is no longer required, reasonable steps will be taken to securely delete or anonymise it.

 

11. User Rights Under POPIA

Customers and Transport Partners have the right to:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Understand how their information is used.
• Object to certain uses of information.

Requests may be submitted through official Izi Movers communication channels.

 

12. Marketing Communications

With appropriate consent, Izi Movers may send:

• Promotions.
• Service updates.
• Platform announcements.
• Moving-related information.

Users may choose to unsubscribe from marketing communications at any time.

Important operational communications related to bookings may still be sent when necessary.

 

13. Cookies and Website Technologies

The Izi Movers website may use technologies such as cookies to:

• Improve website performance.
• Understand visitor behaviour.
• Remember user preferences.
• Improve marketing effectiveness.

Users may manage cookie preferences through their browser settings.

 

14. Protection of Children’s Information

Izi Movers services are intended for adults who are legally able to enter agreements.

We do not intentionally collect personal information from children without appropriate consent.

 

15. Policy Updates

As Izi Movers grows and introduces new technology, this Privacy Policy may be updated to reflect:

• New platform features.
• Legal requirements.
• Improved security practices.
• Changes in data processing activities.

Users will be notified of significant changes where appropriate.

 

16. Contact Regarding Privacy

Users who have questions, concerns, or requests regarding their personal information may contact Izi Movers through the official support channels provided on the platform.

Izi Movers is committed to resolving privacy concerns fairly and transparently.

 

17. Our Privacy Promise

At Izi Movers, personal information represents trust.

Customers trust us with access to their homes and belongings.

Transport Partners trust us with their identity and business information.

Our commitment is to protect that trust by building privacy into every part of the Izi Movers ecosystem.