1. Introduction

Welcome to Izi Movers.

These Terms & Conditions establish the rules, responsibilities, and expectations between Izi Movers, our customers, and our approved Transport Partners.

By accessing the Izi Movers platform, requesting a moving service, accepting a quotation, registering as a Transport Partner, or using any service provided through Izi Movers, you agree to comply with these Terms & Conditions.

Our objective is to create a moving experience built on:

• Transparency
• Safety
• Reliability
• Professional service
• Fair treatment for all parties

Izi Movers operates as a technology-driven moving platform that connects customers requiring transportation services with verified Transport Partners who provide moving vehicles and related services.

2. About Izi Movers

Izi Movers provides a platform that facilitates moving services by:

• Connecting customers with suitable Transport Partners.
• Providing instant estimates and quotations based on customer-provided information.
• Coordinating bookings and trip management.
• Supporting communication between customers and Transport Partners.
• Monitoring service quality and customer experience.

Izi Movers does not simply provide transportation; we create a structured moving ecosystem where customers receive reliable service and Transport Partners receive access to consistent business opportunities.

3. Customer Agreement

By requesting a moving service through Izi Movers, customers agree that:

a) Information Provided Must Be Accurate

Customers are responsible for providing accurate information regarding:

• Pickup location.
• Delivery location.
• Distance between locations.
• Vehicle requirements.
• Number and type of items being moved.
• Number of floors or stairs involved.
• Additional services required.

The accuracy of this information directly affects the estimated price and service planning.

If the information provided is incomplete or incorrect, the final price may be adjusted accordingly before or during the trip.

b) Customers Must Ensure Access

Customers are responsible for ensuring reasonable access to:

• Pickup locations.
• Delivery locations.
• Parking areas.
• Loading and unloading spaces.

Customers must inform Izi Movers in advance of any conditions that may affect the move, including:

• Restricted access roads.
• Security requirements.
• Long walking distances.
• Difficult loading areas.
• Building restrictions.

c) Customer Responsibility for Items

Customers remain responsible for ensuring that their belongings are:

• Properly packed.
• Ready for transportation at the agreed time.
• Clearly identified when necessary.

Izi Movers and Transport Partners may provide assistance with loading and unloading; however, customers remain responsible for preparing fragile, valuable, or sensitive items appropriately.

4. Instant Estimates & Pricing

Izi Movers provides instant estimates based on the information entered by customers.

The estimated price is calculated using factors including:

• Vehicle category.
• Distance.
• Number and category of items.
• Floors/stairs.
• Additional helpers requested.

The instant estimate is designed to provide customers with transparency and convenience.

However, the final trip price may change if:

• The actual move requirements differ from the submitted information.
• Additional items are added.
• Additional labour is required.
• Access conditions are different from what was declared.
• The selected vehicle category is insufficient.

Customers will be informed of any necessary adjustments before additional charges are applied whenever reasonably possible.

5. Booking Confirmation & Deposit Policy

A booking is only considered confirmed once:

1. The customer accepts the quotation.
2. The required deposit has been paid.
3. Izi Movers confirms the trip.

The deposit is used to:

• Secure vehicle availability.
• Confirm Transport Partner commitment.
• Allocate operational resources.

Customers should understand that availability and pricing may change depending on demand, vehicle availability, and booking timing.

Early booking is encouraged to secure preferred dates and pricing.

6. Transport Partner Responsibilities

Approved Transport Partners represent the Izi Movers service standard.

Transport Partners agree to:

• Provide accurate vehicle information.
• Maintain vehicles in safe operating condition.
• Arrive on time for confirmed trips.
• Treat customers and belongings professionally.
• Follow Izi Movers operational procedures.
• Maintain respectful communication.
• Complete trips according to agreed requirements.

Transport Partners understand that joining the Izi Movers platform provides access to customers and business opportunities, but continued access depends on maintaining service quality.

7. Izi Movers Role and Responsibilities

Izi Movers is responsible for:

• Operating the technology platform.
• Managing customer requests.
• Supporting trip coordination.
• Maintaining platform records.
• Improving service quality through feedback and performance monitoring.

Izi Movers will make reasonable efforts to ensure reliable service; however, moving operations involve external factors including traffic, weather conditions, vehicle issues, and unforeseen circumstances.

8. Service Availability

Izi Movers aims to provide reliable moving services; however, service availability depends on:

• Transport Partner availability.
• Vehicle availability.
• Customer requirements.
• Location coverage.
• Operational capacity.

Izi Movers reserves the right to decline or modify bookings where necessary for safety, operational, or compliance reasons.

9. Prohibited Activities

Customers and Transport Partners must not use the Izi Movers platform for:

• Illegal transportation.
• Transporting prohibited goods.
• Fraudulent bookings.
• Misleading information.
• Unsafe moving practices.
• Abuse, harassment, or disrespectful behaviour.

Izi Movers reserves the right to suspend or terminate access for users who violate these conditions.

10. Limitation of Liability

Izi Movers acts as a platform connecting customers with Transport Partners.

While we work to maintain high service standards, Izi Movers cannot guarantee that every situation will occur without delays, changes, or unforeseen events.

Izi Movers is not responsible for losses caused by:

• Incorrect information provided by customers.
• Customer delays.
• External events beyond reasonable control.
• Unavoidable transport delays.
• Actions outside the direct control of the platform.

Where applicable, claims will be handled according to the relevant Izi Movers policies, including:

• Damage & Claims Policy.
• Refund & Cancellation Policy.
• Transport Partner Agreement.

11. Policy Updates

As Izi Movers grows, these Terms & Conditions may be updated to reflect:

• New services.
• Operational improvements.
• Legal requirements.
• Platform changes.

Users will be responsible for reviewing updated terms before continuing to use the platform.

12. Acceptance of Terms

By using Izi Movers services, customers and Transport Partners confirm that they:

• Have read and understood these Terms & Conditions.
• Agree to comply with Izi Movers policies.
• Understand their responsibilities within the Izi Movers ecosystem.

Together, we build a safer, simpler, and more reliable way to move.